Terms & Conditions
1. About these terms
These Terms and Conditions govern your use of our website and any quote, sale, supply or installation of solar panels, battery storage systems and related products or services by Australian Solar Power. By requesting a quote or placing an order, you agree to these terms.
2. Quotes and pricing
All prices, offers and promotions displayed on this website are indicative and subject to change without notice. Prices marked with an asterisk (*) are promotional prices that may assume eligibility for government rebates and incentives, and apply to a standard installation. A firm price is only confirmed in a written quote following a site assessment. Government rebate amounts and eligibility are set by the relevant authorities and may change at any time.
3. Rebates and incentives
We may assist you in applying for federal and Victorian government incentives, including the Small-scale Renewable Energy Scheme and the Victorian Solar Homes Program. We do not guarantee your eligibility, and final approval rests with the relevant scheme administrator. Any advertised price that includes a rebate is conditional on your eligibility being confirmed.
4. Installation
Installations are carried out by accredited installers. Installation is subject to a site inspection and may require additional work (such as switchboard upgrades) at additional cost, which will be discussed with you before proceeding. Installation timeframes are estimates only.
5. Warranties
Products are covered by the manufacturer’s warranty. We provide a workmanship warranty on our installation as stated in your written quote. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits your rights under that law.
6. Payment
Payment terms are set out in your written quote or invoice. Title in the goods remains with us until payment is received in full.
7. Cancellation and cooling-off
Where a cooling-off period applies under the Australian Consumer Law or the New Energy Tech Consumer Code, you may cancel within that period. Cancellations outside a cooling-off period may incur reasonable costs already incurred by us.
8. Limitation of liability
To the extent permitted by law, our liability is limited to the resupply of the goods or services or the cost of resupply. We are not liable for indirect or consequential loss.
9. Governing law
These terms are governed by the laws of Victoria, Australia.
Privacy Policy
Australian Solar Power is committed to protecting your privacy and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
We collect personal information you provide through our website forms, by phone, by email or in person, including your name, address, postcode, phone number, email address, property details and information relevant to your energy usage and quote.
2. How we use your information
We use your information to prepare quotes, arrange site assessments and installations, apply for rebates on your behalf, respond to your enquiries, provide customer support and, where you have consented, send you marketing about our products and offers.
3. Disclosure
We may disclose your information to our accredited installers, product suppliers, finance providers and government rebate administrators where necessary to deliver our services. We do not sell your personal information. We may use analytics and advertising tools (such as Google and Meta) that collect website usage data.
4. Marketing and consent
Where you consent, we may contact you by phone, SMS, email or messaging apps such as WhatsApp about your enquiry and our offers. You can opt out of marketing at any time by contacting us.
5. Data security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We retain personal information only for as long as necessary for the purposes described or as required by law.
6. Access, correction and complaints
You may request access to or correction of the personal information we hold about you by contacting us at info@australiasolarpower.com.au. If you believe we have breached your privacy, you may lodge a complaint with us and, if unsatisfied, with the Office of the Australian Information Commissioner (oaic.gov.au).
7. Cookies
Our website uses cookies and similar technologies to improve your experience and measure marketing performance. You can control cookies through your browser settings.
Complaints Handling
We are committed to resolving complaints fairly, promptly and free of charge. As a signatory to the New Energy Tech Consumer Code, we follow a clear complaints process.
How to make a complaint
- Contact us first by phone on 1300 365 263 or email info@australiasolarpower.com.au with your name, contact details and a description of your concern.
- We will acknowledge your complaint promptly and aim to resolve it as quickly as possible, keeping you informed of progress.
- If we cannot resolve your complaint to your satisfaction, we will advise you of your options for external resolution.
External resolution
If your complaint remains unresolved, you may contact Consumer Affairs Victoria, the relevant energy ombudsman, or the administrator of the New Energy Tech Consumer Code. Nothing in this process limits your rights under the Australian Consumer Law.
Contact us
Australian Solar Power · ABN 45 443 539 622
5/15 Logic Ct, Truganina, VIC 3029
Phone: 1300 365 263 · Email: info@australiasolarpower.com.au